Ordering Safely: Payment, Discretion & Shipping — Every Question
Is ordering safe? How do you pay? Is packaging discreet? How long is delivery? Every ordering question answered honestly.
Before a first order, customers almost always ask the same practical questions. Here are all the answers — honest and concrete.
Is ordering safe?
Yes. Payment via traceable IBAN transfer (no card data, no middleman), neutral unbranded packaging, order number by email, processing once payment clears. See the full FAQ too.
How exactly do I pay?
Exclusively IBAN bank transfer with your order number as the only description. No names or product info — only the order number, or we cannot match your payment.
Is the packaging really discreet?
Yes. Neutral packaging with no brand or content markings outside. Nothing is visible from the parcel. Your address is never shown.
How long is delivery?
7–21 working days within Europe. Processing starts after payment is received; a bank transfer itself can take 1–3 working days. Browse the collection or catalogue to order.
What if something goes wrong with payment?
Your order stays reserved 72 hours. Wrong amount? You get an email. Always include only the order number for quick matching.
Confirmation and privacy?
Right after ordering you get a confirmation with order number and payment instructions in your language. Personal data is used only for order processing, never shared. Questions? Contact us.
